Privacy Policy

Introduction

Welcome to mb77, Bangladesh's trusted online casino and sports betting platform. At mb77, we are fully committed to protecting the privacy and security of every player who registers and engages with our services. This Privacy Policy explains in clear and transparent terms how we collect, process, store, share, and safeguard your personal information when you visit our website, create an account, make deposits or withdrawals, play games, or contact our support team.

By accessing or using the mb77 platform, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, you should discontinue use of our services immediately. We encourage all players, especially those in Dhaka, Chittagong, Sylhet, Khulna, and other cities across Bangladesh, to read this document carefully to understand their rights and our obligations.

Information We Collect

To provide you with a safe, compliant, and personalised experience on mb77, we collect several categories of personal information. This collection occurs when you register, transact, play, or interact with our platform in any way. The categories of data we collect include:

• Identity information: full name, date of birth, national ID or passport number required for account verification and KYC compliance.
• Contact information: email address, phone number, and residential address in Bangladesh (e.g., Dhaka, Rajshahi, Barisal, Mymensingh).
• Financial information: payment method details such as bKash mobile number, Nagad account reference, Rocket wallet, or bank account details used for deposits and withdrawals in BDT.
• Technical data: IP address, device type, operating system, browser type, session duration, and pages visited — collected automatically when you access our platform.
• Gameplay data: betting history, game preferences, wagering patterns, win/loss records, and bonus usage history associated with your account.

We collect only the minimum data necessary to operate our services lawfully and efficiently. We do not collect sensitive data categories such as racial or ethnic origin, political opinions, or health data beyond what is required for responsible gaming self-assessment purposes.

How We Use Your Information

The personal data we collect from you is used strictly for legitimate operational and service delivery purposes. We never use your information in ways that contradict the purposes for which it was collected. Specifically, mb77 uses your information to:

• Register and manage your account, including identity verification (KYC) and age confirmation to ensure only players aged 21 and above can access real-money services.
• Process deposits and withdrawals securely via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, and other supported BDT payment channels.
• Deliver personalised gaming recommendations, including relevant cricket betting markets, slots, live casino tables, and crash game options based on your activity.
• Comply with anti-money laundering (AML) regulations, fraud detection requirements, and responsible gaming obligations, including monitoring for problem gambling indicators.
• Send transactional notifications such as deposit confirmations, withdrawal updates, and account security alerts that are necessary for operating your account.
• Send marketing communications about bonuses, promotions, seasonal offers (e.g., Eid, Pohela Boishakh specials), and new game launches — only where you have given your prior consent.

Payment Data and Transaction Security

All financial transactions on mb77 are processed through encrypted, secure channels. When you deposit funds via bKash, Nagad, or any other payment method, the transaction details are transmitted using SSL/TLS protocols. We store only the minimum reference information required to reconcile your account — we do not store full card numbers, full mobile wallet PINs, or complete bank account credentials on our servers.

Transaction history associated with your mb77 account is retained for a minimum of five years in accordance with standard financial record-keeping practices. This history is accessible to you through your account dashboard and may also be shared with relevant authorities if required by applicable law or in response to a lawful investigation.

Cookies and Tracking Technologies

mb77 uses cookies and similar tracking technologies to enhance your browsing experience, maintain session continuity, and analyse platform usage. Cookies are small data files stored on your device. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until you delete them or they expire). The types of cookies we use include essential cookies (necessary for the site to function), performance cookies (to analyse usage patterns), and preference cookies (to remember your settings, such as language preference).

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the mb77 platform, including your ability to log in, access your account balance, or complete transactions. Continued use of our platform following the cookie notice implies acceptance of our cookie practices as described in this section.

Sharing Your Information

mb77 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may, however, share your data in the following limited and necessary circumstances:

• Service providers and technology partners who assist in operating the mb77 platform, including payment processors (e.g., bKash, Nagad partner gateways), game content providers (e.g., Pragmatic Play, Evolution Gaming), and cloud hosting services — all of whom are bound by strict data processing agreements.
• Regulatory and law enforcement authorities where disclosure is required by law, court order, or legitimate government request — for example in connection with fraud investigations, AML checks, or account dispute resolution.
• Business successors in the event of a merger, acquisition, or asset sale involving mb77 — in which case your data would be transferred subject to the same privacy protections described in this policy.

In all sharing scenarios listed above, we ensure that receiving parties are obligated to handle your personal data with the same level of care and security that mb77 applies internally. We do not share data with advertising networks or data brokers.

Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, or reporting requirements. Active account data is retained for the lifetime of your account. If you close your account, we retain certain data for a period of up to seven years to comply with financial and anti-fraud regulations.

After the applicable retention period, your personal data will be securely deleted or anonymised so that it can no longer be linked to you individually. You may request early deletion of your data by contacting our support team, subject to any overriding legal obligations we may have to retain it.

Your Rights

As a player on the mb77 platform, you have the following rights with respect to your personal data. You may exercise any of these rights by contacting our support team directly at the email address provided at the bottom of this page:

• Right of Access: Request a copy of the personal data we hold about you, including your account details, transaction history, and communication records.
• Right to Rectification: Request correction of any inaccurate or incomplete personal data we hold about you, such as an outdated address or a misspelled name.
• Right to Erasure: Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to applicable legal retention obligations.
• Right to Restrict Processing: Request that we limit the processing of your personal data in certain circumstances, for example while we investigate a dispute about its accuracy.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

We aim to respond to all data rights requests within 30 days. In complex cases, this may be extended by a further 60 days, in which case we will notify you of the extension and reason for the delay.

Security Measures

mb77 takes data security seriously and has implemented a range of technical and organisational measures to protect your personal information against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, secure password hashing, access controls limiting staff access to personal data on a need-to-know basis, regular security audits, and intrusion detection systems.

While we apply industry-standard safeguards, no online platform can guarantee absolute security. In the unlikely event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify you promptly in accordance with applicable requirements. We strongly encourage all players to use strong, unique passwords for their mb77 account and to enable two-factor authentication where available.

Age Restriction

mb77 is strictly an adult platform. All players must be 21 years or older to register an account and access real-money gaming services. We do not knowingly collect personal data from individuals under the age of 21. If we discover that a user under 21 has registered an account, we will immediately suspend the account, reverse any transactions where possible, and delete the associated personal data. Parents and guardians in Bangladesh are encouraged to use parental control tools to prevent underage access to gambling platforms.

Changes to This Policy

mb77 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes to this policy, we will notify registered users via email or through a prominent notice on the mb77 platform at least 14 days before the changes take effect.

Your continued use of the mb77 platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. We recommend that you review this page periodically to stay informed about how we protect your information. The date at the top of this document indicates when it was last revised.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way mb77 handles your personal data, please do not hesitate to contact our dedicated support team. We are available 24/7 to assist players across Bangladesh, including in Dhaka, Chittagong, Sylhet, Rangpur, and Cox's Bazar.